Greetings, Descendants.

We have identified an issue where the screen freezes or the game stops responding during gameplay in certain users’ platform environments.

We have been investigating this issue on an ongoing basis, and the October 15 update addressed some of the causes we were able to identify.

However, we are still receiving reports of the same issue after the update, so we are conducting further analysis into its cause.

That said, we have not yet been able to pinpoint the exact cause of the issue,

and because it is difficult to reproduce consistently even in our internal test environment, the investigation is taking some time.

To help us analyze the cause more accurately and resolve the issue, we kindly ask Descendants who have experienced the same issue

to report the following information to Customer Service.

[Information to Include in Your Report]

- Platform where the issue occurred: XBOX Series X, XBOX Series S, Steam

- Graphics option settings: Whether Frame Generation (FSR FG, etc.) is enabled, and any other graphics settings

- Circumstances: The content where the issue occurred, when it occurred, and how often it occurs

- Video footage: A video showing the game freezing (if available)

Information on whether Frame Generation is enabled can be especially helpful for our analysis, so we would greatly appreciate it if you could include this as well.

We sincerely apologize for the inconvenience this ongoing issue has caused to your gameplay.

The development team recognizes the seriousness of this issue and will do our best to identify the cause and resolve it.

Thank you.